Commercial Cleaning FAQ — Straight Answers for Randwick Businesses
Everything Randwick NSW 2031 businesses ask us before signing — collected from years of walkthroughs with practice managers on High Street, retailers on Belmore Road, gym owners at the Junction and strata committees across the suburb. Grouped by theme so you can find your question fast. If it is not answered here, call 1300 494 983 or use the contact page.
Pricing & Quotes
How much does commercial cleaning cost in Randwick?
Ongoing contracts run $30 to $45 per hour and one-off cleans $40 to $50 per hour across Randwick 2031. The final figure depends on frequency, floor area, wet areas and any specialist scope. Every client gets a fixed monthly price after a free walkthrough.
Do you charge for quotes?
No. Walkthroughs and quotes are free, and the quote is itemised room by room so you can compare it honestly against any other bid.
Is GST included in your prices?
Quotes state the ex-GST figure and the GST-inclusive total side by side, so there is never a surprise ten percent at invoice time.
Why are some Randwick cleaning quotes so much cheaper?
Quotes far below $30 per hour usually hide a thin scope, unrealistic visit times, or missing insurance and police checks. Ask for the certificate of currency and the written scope — the cheap quotes tend to evaporate at that point.
Do prices differ between Randwick and neighbouring suburbs?
No. The same rate card covers Randwick, Kensington, Kingsford, Maroubra, Queens Park, Centennial Park and Malabar, because one local crew services the whole patch.
Where can I see your full rate card?
Our rates and inclusions page lists all three service tiers with everything each includes, and the cost guide gives worked per-visit examples for offices, clinics, gyms, retail and strata.
Contracts & Terms
Do you have lock-in contracts?
No. Every agreement is month-to-month with 30 days written notice. We keep clients by performing, not by penalty clauses.
Can we change the scope after we start?
Yes — scopes are living documents. Add a room, drop a visit, bring in a quarterly carpet clean; the monthly price is re-fixed in writing and applies from the next cycle.
What happens if we are not happy with a clean?
Flag it and we re-clean the missed item free of charge, usually within 24 hours. Repeated issues trigger a supervisor site review — and if we cannot fix it, the 30-day exit means you are never trapped.
Do you offer trial periods?
Effectively yes — because terms are month-to-month, your first month is a live trial. Some clients start with a single fortnight of service before committing to a schedule.
Can one agreement cover multiple sites?
Yes. Operators with premises across Randwick and nearby suburbs get one agreement, one invoice and portfolio pricing, typically 5 to 10 percent better than separately quoted sites.
Staff, Safety & Insurance
Are your cleaners police-checked?
Every cleaner holds a current national police check before their first shift on any Randwick site. Education and childcare sites additionally require a NSW Working With Children Check, verified and copied to your office.
What insurance do you carry?
Pro Clean Corp carries $20M public liability insurance, workers compensation and professional indemnity. Certificates of currency are provided to landlords, strata managers and franchisors on request.
Will we get the same cleaners each visit?
Yes — a consistent team of one to three cleaners is assigned to your site and inducted on your access, alarms and scope. Planned absences are notified in advance with a cleared replacement.
What products do you use?
High-touch and clinical surfaces get TGA-approved hospital-grade disinfectants applied at labelled dwell times. General areas use commercial-grade, low-odour products, with fragrance-free and low-tox options for childcare and sensitive environments. Safety data sheets are filed at your site.
How do you handle keys and alarms?
Keys are logged under a signed register, alarm codes are stored encrypted and restricted to your assigned team, and every entry and exit is logged. Lost-key protocol includes immediate notification and locksmith cover.
Services & Industries
What industries do you clean for in Randwick?
Offices, medical and allied health suites, childcare centres, schools, gyms and studios, retail and hospitality front-of-house, strata common areas, and commercial end of lease cleans. Each has its own scope template and service page on this site.
Do you clean medical rooms to infection-control standards?
Yes — documented protocols, colour-coded equipment by zone, TGA-approved hospital-grade disinfectants at correct dwell times, and signed logs your practice can produce at accreditation. See the medical cleaning Randwick page for detail.
Can you clean childcare centres to assessment standard?
Yes. WWCC-cleared cleaners, child-safe products, documented schedules mapped to Quality Area 2, and holiday deep cleans. Directors use our logs as assessment evidence.
Do you do carpet cleaning and floor maintenance?
Yes — steam extraction for carpets, machine scrubbing for hard floors and strip-and-seal programs are available as scheduled extras or one-off projects on any contract.
Do you handle end of lease and make-good cleans?
Yes, at $40 to $50 per hour with a fixed quote and a free re-attend if your agent flags anything at inspection. We time the clean as the last trade after your defit.
Do you clean gyms overnight?
Yes — 24/7 gyms are cleaned zone by zone in the quietest window, typically 11pm to 4am, so members keep training while equipment, floors and changerooms are done.
Can you provide consumables like paper and soap?
Yes. Most clients have us manage bin liners, paper, soap and sanitiser at cost plus a small handling margin so nothing ever runs out mid-week.
Scheduling & Access
When do your crews work?
Mostly outside trading hours: pre-dawn runs for retail and cafes, evenings for offices and clinics, overnight for 24/7 gyms, and after-bell service for schools. Weekend and public holiday work is available by arrangement.
How quickly can you start?
Most Randwick sites are live within a week of quote approval. Urgent starts — a contractor walked out, an inspection is looming — can often be covered within 48 hours.
Do race days at Royal Randwick affect service?
They affect traffic and parking, not your clean. We know the race calendar and shift service windows around road closures and crowds so visits land on time.
Can you work in occupied buildings without disrupting anyone?
Yes — low-noise equipment, zone-by-zone cleaning and agreed quiet hours are standard practice, especially for strata blocks and mixed-use buildings with residents overhead.
Locations & Coverage
Where are you based?
Our head office is at 77 Garfield Street, Wentworthville NSW 2145, and our eastern suburbs crews service Randwick 2031 and surrounds daily. Phone 1300 494 983.
Which suburbs do you cover from Randwick?
Randwick 2031 plus Kensington 2033, Kingsford 2032, Maroubra 2035, Queens Park 2022, Centennial Park 2021 and Malabar 2036 — each has its own coverage page on this site.
Do you service the Belmore Road and The Spot precincts?
Daily. Pre-trade retail runs cover the Belmore Road strip and The Spot, and evening crews cover the High Street medical precinct and Randwick Junction offices.
Can you take on sites outside the eastern suburbs?
Yes — Pro Clean Corp operates across greater Sydney, so a Randwick client with a site elsewhere in the network can usually be covered under the same agreement.
Dig deeper
Pricing detail lives on the cost guide and rates page. Service specifics are on the office, medical, childcare, gym and strata pages, and real results in our Belmore Road medical suite and Randwick Junction gym case studies.
Still have a question? Ask a human.
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